Secret Luxe Club — Ordering, Shipping & Returns
Ordering & Payment
We offer multiple payment options, including:
- Clearpay and Klarna — buy now, pay later.
- Apple Pay, Google Pay and Amazon Pay.
- Debit and credit cards.
Please check our delivery timescales and Returns & Refunds Policy before placing your order.
Shipping & Delivery
Shipping costs £3.90, with free delivery on orders over £60.
Our estimated delivery time is 7–21 working days. Deliveries can sometimes take longer due to customs processing, courier delays or other circumstances outside our control.
To bring you quality products at great prices, we import many of our items. Please keep the estimated delivery timeframe in mind when ordering.
Tracking Your Order
Tracking details are usually provided within 5 working days.
For imported products, Royal Mail tracking may not show updates until your parcel reaches the UK and enters its network. This does not necessarily mean your parcel has stopped moving.
If you aren’t seeing updates, you can also check your tracking number using the 17TRACK app.
If your order hasn’t arrived within the estimated delivery window, please contact us with your order number so we can help.
Out-of-Stock Orders
On the rare occasion that a product becomes unavailable after you have ordered, we will cancel the affected item and arrange a full refund for that item as soon as possible. If your entire order is cancelled, you will receive a full refund, including any shipping charges.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
Returns & Refunds
At Secret Luxe Club, we aim to provide excellent service and quality products. Please read this policy carefully before placing your order.
Products are non-returnable and non-refundable unless:
- You receive the wrong item.
- You receive the wrong size due to an error on our part.
Please report any issues within 48 hours of your order being marked as delivered. Claims submitted after this timeframe may not be accepted.
When reporting an issue, please include:
- Your order number.
- Clear photographs of the item or items received.
- A brief description of the problem.
Once we have reviewed and approved your claim, we will arrange a replacement or another appropriate resolution.
Changed Your Mind?
Please check your chosen items, sizes and order details carefully before completing your purchase.
If you no longer require an item or have changed your mind, we are unable to accept a return under this policy. You may wish to resell the item through your social media platforms or another suitable channel.
Contact Us
If you have any questions about your order, delivery or this policy, please contact us. We’ll be happy to help.
Email: hello@secretluxeclub.com